TERMS AND CONDITIONS OF ORDER
Please read these terms and conditions of sale before you place an order.
FREE POSTAGE OFFERS !
Our FREE delivery offers are time limited, limited to one free postage per offer, per customer and cannot be carried over.
FREE postage offers are NOT a postage credit. Flying Tigers will dispatch your model free of postage costs.
Offers cannot be combined with other offers unless otherwise stated.
We will always try to consolidate your orders to save you on postage unless otherwise instructed.
* FREE postage applies to UK orders only.
On orders placed through PayPal, your postage will be refunded at the point of dispatch.
On orders placed through SagePay by debit / credit card, your postage will NOT be charged at the point of dispatch.
Flying Tigers reserves the right to withdraw this offer without notice.
Order Delivery Information. (Please see our Delivery, Cancellation and Returns Policy.
All orders made through the website, by email or over the phone are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or any other party. After placing an order with us we will send you an order acknowledgement email, with your order number and details of goods ordered. Please note that this email is only an acknowledgement and is not an acceptance of your order. Your order represents an offer to us to purchase a product(s). Flying Tigers cannot accept your order until you have paid for it in full (including delivery charges).
Once you have completed a purchase, we will send you an email confirming that order. If the product(s) are out of stock or we are currently awaiting restocks, you will be notified.
Whilst we are under no obligation to accept your order, we would normally do so where: The product is available. The order reflects current pricing. Your credit/debit card is approved by your credit/debit card company.
You can access details of your order and any previous orders by logging in to your account once (but only if) you have registered. Upon payment, we will confirm acceptance of your order by email which will be sent to the email address you provide on your order details. Whether or not you receive this email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
STOCK ITEMS
Provided the item(s) you have ordered are in stock, we endeavour to despatch your models as soon as practicably possible. In most cases, this would be the next working day, but this may slip to the following day at times of extremely high levels of business. If there is likely to be a protracted delay, for whatever reason, we will do our utmost to contact you and inform you of the situation.
Payment will be requested immediately prior to dispatch.
PRE-ORDERED ITEMS (BACK ORDERS) CANCELATION & REFUND TERMS OF CONTRACT
For the very many collectors who like to pre-order their model requirements, we will be happy to place your items on back order. Payment for these items will only be taken when the item(s) come into stock. At this time, we reserve the right to take payment for your items and arrange for dispatch or hold your model if part of multi-model order. We will NOT charge your nominated credit/debit card until your items are accepted into stock at Flying Tigers.
If, unless previously agreed in writing, pre-ordered models that have arrived at Flying Tigers which remain unpaid for a period of 2 months from the date of arrival, Flying Tigers reserves the right to cancel ALL pre-ordered models made by that customer. The models will be put back to stock .
Cancelation by Flying Tigers of part paid orders (including outstanding postage charges)
Models which are stored at Flying Tigers offices as part of an order, which has only been part-paid, (including outstanding postage charges), will be stored FREE of charge for a period of 6 months from the date of arrival, or 12 months from the date of order, whichever is the earlier.
Flying Tigers will take all reasonable steps to make contact with the customer using the email address and/or contact telephone numbers provided by the customer, to take the final payment balance required before dispatch.
Flying Tigers will email reminders and also leave voicemail messages( where possible) to make contact with customers to take final payment, also providing our contact details and office hours.
In the event that Flying Tigers is unable to make contact, and that no final payment has been made to complete payment for the order, Flying Tigers reserves the right to return the stored item(s) back into stock and to cancel the order in full. No refunds on part-paid orders will be made.
In the case of dramatically increased sales volumes (particularly in the case of commissioned models), due to the increase in business volumes and dispatch requirements, we may request payment slightly in advance of the products arrival. This would be to act on any problems or queries (credit card expiry dates etc) and to simply process the increased business volume. Wherever possible, we will give prior notification of our intentions in the weekly Aviation Newsletter.
DELIVERY, AVAILABILTY AND RETURN POLICY
As already stated, we try to process orders as quickly as practicable, but we are unable to apply exact timescales as sometimes we are subject to factors outside of our control.
All of our products and services are subject to availability and may be altered, or withdrawn at any time. As we intend serving large numbers of home and international collectors, there may be times when an item moves from a stock position to an out of stock position, at a time when the website is not manned.
If, for whatever reason we are unable to supply goods in this situation, you will not be charged and we will contact you at the earliest opportunity. In the extremely unlikely event of a payment already being made, this will be refunded immediately.
Please be aware that we cannot be held responsible in this instance and compensation will NOT be paid for any other losses you may suffer if we do not supply the goods.
Returns Policy
If wrong goods are received or parts/ items are missing from your order, Flying Tigers should be notified via email within 24hrs of receipt of models. Flying Tigers will replace incorrect/ missing items free of charge and replace with the correct item free of any charge including postage. If this is not possible, a full refund will be made including return postage paid.
Missing items from your order will be sent to the buyer free of any charge to the buyer. *Except model kits… see below*
If goods are received faulty in manufacture or broken in transit, Flying Tigers should be notified via email within 24hrs of receipt of models. Flying Tigers will email you with instructions on how to return any faulty or broken goods. If the model is faulty or broken, a refund for the price of the model and outgoing postage will be made as soon as the goods have been returned to and received by Flying Tigers. The return postage will NOT be refunded. Flying Tigers does not offer a free replacement on faulty or broken models.
Please note we operate a 14 Days returns policy from date of purchase (Date of receipt of goods).
Goods returned for other reasons (for example, wrong goods ordered, model cancelled after it was dispatched, model not liked by the customer, or change of mind) must be received by Flying Tigers in New, Unused condition and with no damage. In order to return goods you must email Flying Tigers within 14 days from receipt. The return postage will NOT be refunded. A full refund for model amount shall be refunded on receipt of returned goods after they are checked.
We pack our models carefully to prevent damage during shipping. Damaged packaging from shipping, such as dented retail boxes etc, with the product in good condition are not considered damaged. If you wish to have a replacement retail box, we can request this for you, it will be shipped at your cost.
*If you have ordered a Model kit, you have 14 days from date of purchase to advise of any faulty or missing parts. After the 14 days the warranty passes to the Manufacturer.
NON UK CUSTOMERS
Non UK customers are responsible for any duty or import taxes charged by their respective Customs Service upon the arrival of goods in their country.
If a signature is not obtained on delivery attempts, or if the Receiving Customs Fees and Import Duty and Taxes (VAT) fees are not paid on time or refused by customer when notified, the parcel will be returned to Flying Tigers and an administration fee will be charged to the customer along with return postage/ shipping fees. The administration fee will be determined by the Courier.
The customer will be re-charged to have the parcel re-delivered if requested.
SPECIAL REQUIREMENTS FOR US CUSTOMERS
On the 30th of July, the United States Government announced a new Executive Order which outlined some significant changes to customs obligations and a new process for goods being imported into the USA.
Key points of the US Executive Order
• From 29 August, the ‘de minimis’ of $800 which allowed low-value goods and gifts to enter the USA from other countries ‘duty-free’ will be removed and replaced by tariffs (duties) which must be paid by US customers to US Customs and Border Protection (CBP).
• This means if you buy and import goods into the USA, there will be duties required for the goods you are buying. These tariffs (duties) need to be paid by the customer to US Customs and Border Protection (CBP) up front before goods can be shipped.
• Customs duties will be calculated in a simple way, using the value of the item/s you’re buying and the prevailing country-based tariff for the item/s depending on their country of origin (that’s country of manufacture, not shipping).
What does this mean for you?
• American customers will face an increased cost of goods from wherever they are shipped directly or indirectly into the USA.
• The increased cost will be dependent on where the goods were manufactured.
For example Hobby Master is produced in Bangladesh – Bangladesh is subject currently to a 20% tariff . Most other brands are made in China which is currently subject to a 30% tariff until November 10th ( when it might change?)
• For current pre-orders/ orders the costs will need to be recalculated to take into account the tariffs (duties) and fees. These revised costs will be communicated to you and must be paid prior to shipping.
• Going forward we aim to implement a new system, that will calculate these new charges for American customers at checkout stage.
We are working hard with our Shipping Company to understand the best method to implement these changes to allow us to meet the US Governments new requirements and allow you to continue to buy from Flying Tigers.
RECEIVING YOUR ITEMS
It is extremely important to us that your models reach you in the best possible condition and every care is taken whilst packing your items. As collectors ourselves, we realize the importance of receiving your model in the condition it left the factory and although we do not break any seals on you models, we will make a visual inspection prior to packing. This will highlight all but the most obscure of problems, but will ensure that your models leave us in top condition.
We also use high grade packing materials and professional delivery services to ensure that these standards are carried through to you receiving your items. We are confident that these measures will lead to a high degree of customer satisfaction.
Please take care when opening your parcel. As you know, these items can contain delicate parts.
GDPR PRIVACY POLICY – TERMS & CONDITIONS
Flying Tigers respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Flying Tigers will ensure that all information protection and customer legislation standards are met when handling any of your personal information you may provide through this website when you purchase a product or otherwise interact with us.
References in this Privacy Policy to “we”, “us” and “Flying Tigers ” are to Flying Tiger Models Ltd (company registration 09446963) registered office Chandos House, School Lane, Buckingham, MK18 1HD
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.
WHO WE ARE
Flying Tiger Models Ltd. (Trading as Flying Tigers) is a company registered in England and Wales (company number 09446963) with a registered office at Chandos House, School Lane, Buckingham, MK18 1HD.
When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.
Please read this privacy policy carefully in conjunction with our cookie policy.
If you have any comments, questions or requests regarding this privacy policy please address to Flying Tiger Models Ltd., Unit 2 Airways House, Sywell Aerodrome, Sywell, Northants, NN6 0BN or email us at [email protected]
PERSONAL DATA COLLECTED BY US
If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.
In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
When you visit our website, and use your account to buy products and services.
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you create an account with us.
When you purchase a product by phone but don’t have (or don’t use) an account.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you enter prize draws or competitions.
When you choose to complete any surveys we send you.
When you comment on or review our products and services.
When you fill in any forms. For example, if you contact us online with a query.
When you’ve given a third party permission to share with us the information they hold about you.
INFORMATION COLLECTED BY US
Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services.
Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:
Attributes such as the operating system and hardware version.
Browser type and IP address
Log information: We also collect log information when you use our website. That information includes, among other things:
Details about how you’ve engaged with us.
Device information, such as web browser type and language.
Access times.
Pages viewed.
IP address.
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
Pages you visit before or after navigating to our website.
HOW WE USE YOUR PERSONAL INFORMATION
We use your information in several different ways. The list below sets this out in detail, showing what we do, and why we do it.
| CATEGORY OF PERSONAL DATA | PURPOSE FOR PROCESSING | LEGAL BASIS UNDER GDPR | ||
| Name and Contact Details | Deliver your purchase to you | Performance of a contract | ||
| Send you service messages by email or text | Performance of a contract | |||
| such as order updates, products, or services. | ||||
| Send you information by post about new | Consent | |||
| products or services. | ||||
| Fraud prevention and detection. | Legal obligation | |||
| Showing you adverts as you browse the web. | Consent | |||
| Date of Birth information | Fraud prevention and detection. | Legal obligation | ||
| Payment information | Take payments and give refunds. | Performance of a contract | ||
| (we do not store this information) | Fraud prevention and detection | Legal obligation | ||
| Contact history with Flying Tigers | Provide customer service and support. | Performance of a contract | ||
| e.g. email, social media or over the phone | Train our staff | Legitamate interests | ||
| Information about your laptop or phone | Improve our website and set default options | Legitamate interests | ||
| and how you use our website/app | such as language and currency. | |||
| Fraud prevention and detection | Legal obligation | |||
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We share your data with the following categories of companies as an essential part of being able to provide our services to you:-
Companies that get your order to you, such as payment service providers, warehouses, order packers, and delivery companies.
Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites
We will not share your personal information with any other third party.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
TRANSFER OF YOUR INFORMATION OUT OF THE EEA
We may transfer your personal information to the United States of America. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is attached to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific countries approved by the European Commission which give personal data the same protection it has in Europe.
Where we use service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
JOB APPLICANTS, CURRENT AND FORMER FLYING TIGERS EMPLOYEES
All the information you provide will only be used for progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the EEA. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
How long your personal information will be kept
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. Therefore, if you unsuccessfully apply for a role with us, we will delete or anonymise your personal information once we have communicated this to you. There may be circumstances in which we will retain your data for a future opportunity and if this is the case, we will seek your express consent beforehand.
The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.
You will be asked to provide equal opportunities information. This is not mandatory information – if you do not provide it, it will not affect your application. Any information you do provide, will be used only to produce and monitor equal opportunities statistics.
If we make you a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our employees, their right to work in the United Kingdom and seek assurances as to their trustworthiness, integrity and reliability.
CONTROL OVER YOUR INFORMATION
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
Be informed about how your personal information is being used (hopefully this privacy policy explains it all)
Access the personal information we hold about you
Request that we transfer elements of your data to another service provider
Request us to correct any mistakes in your information which we hold
Request the erasure of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured format
Stop any direct marketing
Object to processing of your personal data
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:-
Email, call or write to us at Flying Tiger Models Ltd., Unit 2 Airways House, Sywell Aerodrome, Sywell, Northants, NN6 0BN or email us at [email protected]
Let us have enough information to identify you;
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
Let us know the information to which your request relates
We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
HOW TO COMPLAIN
We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Flying Tigers manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
CHANGES TO THIS PRIVACY NOTICE
This privacy notice was published on 22/05/2018 and last updated on 22/05/2018.
Any changes we make to this notice will be posted on this page.
GLOSSARY
Lawful Basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
CUSTOMER PROTECTION REGULATIONS 2000
We will make every effort to describe the items we have for sale on our website as completely as possible and wherever possible, include a detailed photograph for your inspection. This will help you to make an informed buying decision, however we are always available to answer any questions you may have regarding specific models.
Should you be unhappy with any item you have purchased, you must let us know immediately. In the event of faulty or damaged goods, we will refund your payment at the earliest possible opportunity, once the goods have been returned.
In the event of damages, we ask that you send us a short letter, detailing the circumstances of the damage, so that we may be allowed to keep accurate records.
In accordance with the Consumer Protection (distance selling) Regulations 2000, you have the right to cancel your order, having examined your goods. In the unlikely event of this being the case, you must send us written notification within 7 working days of receipt of the goods.
You must also ensure that the goods are restored to us, having taken reasonable care of the item.
Although we will refund the cost of the item (including the cost of returning the item to us) in full, we reserve the right to make a deduction equal to the original postage costs in sending the item(s) to you.
SITE CONTENT
Although we endeavour to keep all information on our site both current and accurate, there will be times when factors are beyond our control and therefore cannot be guaranteed.
We may also conduct periodic updates and necessary site ‘housekeeping’ works may need to be carried out. At these times, the functionality of our site may be affected, however you can be sure that we will make every effort to ensure these situations are as brief and infrequent as possible. We may also be subject to service interruptions, which are obviously beyond our control.
GENERAL DISCLAIMER
All Material including any link to other sites and content found at linked sites is provided ‘as is and in good faith’ and without any express or implied warranties including warranties of merchantability or fitness for a particular purpose. Due to the nature of the Internet, we do not warrant that access to this service or any of its pages will be uninterrupted or error free (as discussed previously).
WEB LINKS
Any links to other websites contained on the Flying Tigers site are placed in good faith and with no assurances or guarantees. You are advised to familiarise yourself with the operating policies of these sites and are governed by those policies.
If you have any questions regarding any aspect of the Flying Tigers website, please contact us at any time. Your statutory rights will not be affected.
Security
Flying Tigers are committed to protecting the privacy of our valued customers. We treat this privileged information with the highest possible levels of integrity and professionalism.
We will only store, use and disclose this information lawfully and in accordance with the Data Protection Act 1998. We will never disclose this information to a third party and other than our weekly Aviation Newsletter, or correspondence in relation to a query, or an order, you will not receive e-mail communications from us.
We need to collect this information about you, so that we may be allowed to:
Process your order efficiently and contact you in the case of queries.
To provide you with the best possible service.
Any credit/debit card information that we hold will be held securely, in accordance with our strict security policies and in accordance with the Data Protection Act 1998. Could we please ask you to inform us of any changes in these details as soon as possible, so that our records contain current and accurate information.
Your Consent
By submitting your information, you consent to the use of the information set out in our policy statement. If we change our policy, we will post these changes on this web page and inform you of these changes. Continued use of our services will signify that you accept these amended policy details, however you can be sure that any changes will enhance the security and customer protection arrangements when dealing with Flying Tigers.
If you would like any further information regarding these details, please do not hesitate in contacting us.
01604 499034
e-mail [email protected]
