Provided the item(s) you have ordered are in stock, we endeavour to despatch your models as soon as practicably possible. In most cases, this would be the next working day, but this may slip to the following day at times of extremely high levels of business. If there is likely to be a protracted delay, for whatever reason, we will do our utmost to contact you and inform you of the situation.
Payment will be requested immediately prior to dispatch.
PRE-ORDERED ITEMS (BACK ORDERS) CANCELATION & REFUND TERMS OF CONTRACT
For the very many collectors who like to pre-order their model requirements, we will be happy to place your items on back order. Payment for these items will only be taken when the item(s) come into stock. At this time, we reserve the right to take payment for your items and arrange for dispatch or hold your model if part of multi-model order. We will NOT charge your nominated credit/debit card until your items are accepted into stock at Flying Tigers.
Pre-ordered models that have arrived and have been pre-paid for by PayPal, or payment by credit/debit card, and are subsequently cancelled by the customer, will be refunded to the customer LESS a £20.00 per model administration / re-stocking fee (or 20% of the total order value, excluding postage cost, whichever is the higher)
Pre-ordered models that have not arrived at Flying Tigers may be cancelled by the customer, but will incur a charge to the customer of £10.00 per model administration / re-stocking fee (or 10% of the total order value, excluding postage cost, whichever is the higher).
If, unless previously agreed in writing, pre-ordered models that have arrived at Flying Tigers remain unpaid for a period of 3 months from the date of arrival, Flying Tigers reserves the right to cancel ALL pre-ordered models made by that customer. The models will be put back to stock and a re-stocking fee of £10.00 per model (or 10% of the total order value, excluding postage cost, whichever is the higher) will be charged to the customer by Flying Tigers.
For customers who have cancelled pre-orders in the past, Flying Tigers reserves the right to request payment in full prior to accepting new pre-ordered models with a £10.00 re-stocking charge per model (or 10% of the total order value, excluding postage cost, whichever is the higher) upon any further cancellation.
In the case of dramatically increased sales volumes (particularly in the case of commissioned models), due to the increase in business volumes and despatch requirements, we may request payment slightly in advance of the products arrival. This would be to act on any problems or queries (credit card expiry dates etc) and to simply process the increased business volumes. Wherever possible, we will give prior notification of our intentions both on the Breaking News section of our website and in the weekly Aviation Newsletter.
DELIVERY, AVAILABILTY AND RETURN POLICY
As mentioned previously, we endeavour to process orders as expediently as practicable, but we are unable to apply exact timescales in case we are subject to factors outside of our control.
All of our products and services are subject to availability and may be altered, or withdrawn at any time. As we intend serving large numbers of home and international collectors, there may be times when an item moves from a stock position to an out of stock position, at a time when the website is not manned.
If, for whatever reason we are unable to supply goods in this situation, you will not be charged and we will contact you at the earliest opportunity. In the extremely unlikely event of a payment already being made, this will be refunded immediately.
Please be aware that we cannot be held responsible in this instance and compensation will NOT be paid for any other losses you may suffer if we do not supply the goods.
If faulty, broken or incorrect goods are received or items are missing from your order, Flying Tigers should be notified via email within 24hrs of receipt of models. Please state if the goods are faulty, damaged or missing from parcel.
Flying Tigers will email you with instructions on how to return any faulty, broken or incorrect goods.
If the model is faulty or broken, a refund for the price of the model and outgoing postage will be made as soon as the goods have been returned to and received by Flying Tigers. Return postage WILL NOT be repaid to the buyer.
If incorrect goods were sent to the Buyer, Flying Tigers will arrange collection of the incorrect items free of charge and replace with the correct item free of any charge including postage. If this is not possible, a full refund will be made including return postage paid.
Missing items from your order will be sent to the buyer free of any charge to the buyer.
Please note we operate a 14 Days returns policy from date of purchase (Date of receipt of goods).
Goods returned for other reasons (eg. wrong goods ordered, model not liked by the customer, or change of mind) must be received by Flying Tigers in New, Unused condition and with no damage. In order to return goods you must email Flying Tigers within 14 days from receipt. The return postage will NOT be refunded. A full refund for model amount and outgoing postage shall be refunded on receipt of returned goods.
RECEIVING YOUR ITEMS
It is extremely important to us that your models reach you in the best possible condition and every care is taken whilst packing your items. As collectors ourselves, we realize the importance of receiving your model in the condition it left the factory and although we do not break any seals on you models, we will make a visual inspection prior to packing. This will highlight all but the most obscure of problems, but will ensure that your models leave us in top condition.
We also use high grade packing materials and professional delivery services to ensure that these standards are carried through to you receiving your items. We are confident that these measures will lead to a high degree of customer satisfaction.
Please take care when opening your parcel. As you know, these items can contain delicate parts.
Flying Tigers respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Flying Tigers will ensure that all information protection and customer legislation standards are met when handling any of your personal information you may provide through this website when you purchase a product or otherwise interact with us.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.
WHO WE ARE
Flying Tiger Models Ltd. (Trading as Flying Tigers) is a company registered in England and Wales (company number 09446963) with a registered office at Chandos House, School Lane, Buckingham, MK18 1HD.
When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.
PERSONAL DATA COLLECTED BY US
If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.
In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
When you visit our website, and use your account to buy products and services.
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you create an account with us.
When you purchase a product by phone but don’t have (or don’t use) an account.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you enter prize draws or competitions.
When you choose to complete any surveys we send you.
When you comment on or review our products and services.
When you fill in any forms. For example, if you contact us online with a query.
When you’ve given a third party permission to share with us the information they hold about you.
INFORMATION COLLECTED BY US
Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:
Attributes such as the operating system and hardware version.
Browser type and IP address
Log information: We also collect log information when you use our website. That information includes, among other things:
Details about how you’ve engaged with us.
Device information, such as web browser type and language.
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
Pages you visit before or after navigating to our website.
HOW WE USE YOUR PERSONAL INFORMATION
We use your information in several different ways. The list below sets this out in detail, showing what we do, and why we do it.
|CATEGORY OF PERSONAL DATA||PURPOSE FOR PROCESSING||LEGAL BASIS UNDER GDPR|
|Name and Contact Details||Deliver your purchase to you||Performance of a contract|
|Send you service messages by email or text||Performance of a contract|
|such as order updates, products, or services.|
|Send you information by post about new||Consent|
|products or services.|
|Fraud prevention and detection.||Legal obligation|
|Showing you adverts as you browse the web.||Consent|
|Date of Birth information||Fraud prevention and detection.||Legal obligation|
|Payment information||Take payments and give refunds.||Performance of a contract|
|(we do not store this information)||Fraud prevention and detection||Legal obligation|
|Contact history with Flying Tigers||Provide customer service and support.||Performance of a contract|
|e.g. email, social media or over the phone||Train our staff||Legitamate interests|
|Information about your laptop or phone||Improve our website and set default options||Legitamate interests|
|and how you use our website/app||such as language and currency.|
|Fraud prevention and detection||Legal obligation|
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We share your data with the following categories of companies as an essential part of being able to provide our services to you:-
Companies that get your order to you, such as payment service providers, warehouses, order packers, and delivery companies.
Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites
We will not share your personal information with any other third party.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
TRANSFER OF YOUR INFORMATION OUT OF THE EEA
We may transfer your personal information to the United States of America. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is attached to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific countries approved by the European Commission which give personal data the same protection it has in Europe.
Where we use service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
JOB APPLICANTS, CURRENT AND FORMER FLYING TIGERS EMPLOYEES
All the information you provide will only be used for progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the EEA. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
How long your personal information will be kept
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. Therefore, if you unsuccessfully apply for a role with us, we will delete or anonymise your personal information once we have communicated this to you. There may be circumstances in which we will retain your data for a future opportunity and if this is the case, we will seek your express consent beforehand.
The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.
You will be asked to provide equal opportunities information. This is not mandatory information – if you do not provide it, it will not affect your application. Any information you do provide, will be used only to produce and monitor equal opportunities statistics.
If we make you a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our employees, their right to work in the United Kingdom and seek assurances as to their trustworthiness, integrity and reliability.
CONTROL OVER YOUR INFORMATION
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
Access the personal information we hold about you
Request that we transfer elements of your data to another service provider
Request us to correct any mistakes in your information which we hold
Request the erasure of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured format
Stop any direct marketing
Object to processing of your personal data
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:-
Email, call or write to us at Flying Tiger Models Ltd., Unit 2 Airways House, Sywell Aerodrome, Sywell, Northants, NN6 0BN or email us at firstname.lastname@example.org
Let us have enough information to identify you;
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
Let us know the information to which your request relates
We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
HOW TO COMPLAIN
We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Flying Tigers manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
CHANGES TO THIS PRIVACY NOTICE
This privacy notice was published on 22/05/2018 and last updated on 22/05/2018.
Any changes we make to this notice will be posted on this page.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
CUSTOMER PROTECTION REGULATIONS 2000
We will make every effort to describe the items we have for sale on our website as completely as possible and wherever possible, include a detailed photograph for your inspection. This will help you to make an informed buying decision, however we are always available to answer any questions you may have regarding specific models.
Should you be unhappy with any item you have purchased, you must let us know immediately. In the event of faulty or damaged goods, we will refund your payment at the earliest possible opportunity, once the goods have been returned.
In the event of damages, we ask that you send us a short letter, detailing the circumstances of the damage, so that we may be allowed to keep accurate records.
In accordance with the Consumer Protection (distance selling) Regulations 2000, you have the right to cancel your order, having examined your goods. In the unlikely event of this being the case, you must send us written notification within 7 working days of receipt of the goods.
You must also ensure that the goods are restored to us, having taken reasonable care of the item.
Although we will refund the cost of the item (including the cost of returning the item to us) in full, we reserve the right to make a deduction equal to the original postage costs in sending the item(s) to you.
Although we endeavour to keep all information on our site both current and accurate, there will be times when factors are beyond our control and therefore cannot be guaranteed.
We may also conduct periodic updates and necessary site ‘housekeeping’ works may need to be carried out. At these times, the functionality of our site may be affected, however you can be sure that we will make every effort to ensure these situations are as brief and infrequent as possible. We may also be subject to service interruptions, which are obviously beyond our control.
All Material including any link to other sites and content found at linked sites is provided ‘as is and in good faith’ and without any express or implied warranties including warranties of merchantability or fitness for a particular purpose. Due to the nature of the Internet, we do not warrant that access to this service or any of its pages will be uninterrupted or error free (as discussed previously).
Any links to other websites contained on the Flying Tigers site are placed in good faith and with no assurances or guarantees. You are advised to familiarise yourself with the operating policies of these sites and are governed by those policies.
If you have any questions regarding any aspect of the Flying Tigers website, please contact us at any time. Your statutory rights will not be affected.
Flying Tigers are committed to protecting the privacy of our valued customers. We treat this privileged information with the highest possible levels of integrity and professionalism.
We will only store, use and disclose this information lawfully and in accordance with the Data Protection Act 1998. We will never disclose this information to a third party and other than our weekly Aviation Newsletter, or correspondence in relation to a query, or an order, you will not receive e-mail communications from us.
We need to collect this information about you, so that we may be allowed to:
Process your order efficiently and contact you in the case of queries.
To provide you with the best possible service.
Any credit/debit card information that we hold will be held securely, in accordance with our strict security policies and in accordance with the Data Protection Act 1998. Could we please ask you to inform us of any changes in these details as soon as possible, so that our records contain current and accurate information.
By submitting your information, you consent to the use of the information set out in our policy statement. If we change our policy, we will post these changes on this web page and inform you of these changes. Continued use of our services will signify that you accept these amended policy details, however you can be sure that any changes will enhance the security and customer protection arrangements when dealing with Flying Tigers.
If you would like any further information regarding these details, please do not hesitate in contacting us.