Model dispatches and shipping delays.
Covid-19 has caused lots of delays to model deliveries.
Lack of containers and delays from China into the U.K. and Europe
Delays at the ports due to staff shortages
Delays due to a lack of lorry drivers
Air cargo delays due to fewer aircraft movements
Royal Mail and Parcelforce depots full to capacity and suspension of guaranteed next day deliveries
Then there are…
Brexit delays / Covid-19 delays into Europe
In short , when I finally get delivery of your model at Sywell, I will get it to you ASAP.
Flying Tigers WEBSITE is OPEN for business 365 days a year 24 hours a day.
Flying Tigers office and warehouse is still open for business and we are still working hard processing and despatching orders on a daily basis. However dispatches will take a little longer than normal due to Covid-19 and the practice of safe working and social distancing to ensure the safety of our staff.
You, our loyal customers will be the first to know in the event of any changes or updates in the coming weeks.
Customers may now collect their models from Flying Tigers at the Sywell Office and warehouse. Please call in advance to make an appointment (approx. time will do), and we will have your models ready for you.
Flying Tigers will strictly adhere to the social distancing rules. In good, dry weather customers may collect their already boxed models from the front door and outside the office. Pre-payment will be necessary. In inclement weather, collections may be made from inside the lobby.
There will still be no access to the stock room or office.
Due to Covid-19 there is still some disruption to service times from Parcelforce and the Royal Mail who have now suspended their service delivery time guarantees. The situation is patchy with some customers getting models next day whilst others are waiting 10 days or so. Please be patient … all carriers and postal services are working round the clock to catch up, and so are Flying Tigers.
At Flying Tigers, family and friends have always been the most important thing to us. During these unprecedented times we want to reassure you that the health and safety of our customers, employees and their families continues to be our number one priority. Now is the time for us to come together and support one another more than ever.
We will continue to follow all World Health Organisation, Government and Public Health England advice and act accordingly. Currently, our small showroom is closed to the public and we will continue to monitor the rapidly changing situation closely and respond as advised by those experts.
Whilst we’ve always been a clean and tidy bunch, we are doing everything to ensure even higher standards of hygiene and cleanliness.
We’d like to say a huge thank you to all our customers, for continuing to support us. It’s not been easy for anyone and we’re lucky to have fellow collectors that understand that in these difficult times, small family businesses such as Flying Tigers need your business and support to stay alive.
For more information on COVID-19 and current Government stance please follow these links below:
Stay safe, well, and look after each other.
Coronovirus: Royal Mail and Parcelforce Update
Royal Mail have issued an update with regards to the Coronavirus…
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people very seriously. We have provided guidance to our people, our customers and the communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.
Signing for and receiving items
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.
Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person to which the item is addressed.
In the event we need to close one of our units, this decision would be made in line with Public Health England guidance. Royal Mail has many years’ experience of contingency planning for a number of different scenarios. We will follow the Government’s advice and work closely with the relevant authorities.
We have extensive experience in being able to quickly deploy business contingency plans so we continue to provide customers with access to our services and their mail.
Flying Tigers office is open Monday to Friday 9.00 a.m. to 4.00 p.m. (office hours) excluding Bank Holidays. Stock items are dispatched either on the day they are ordered, or the following business day at busy periods. Dispatches are not made at weekends.
Due to Covid-19 there may be some disruption to service times from Parcelforce and the Royal Mail.
If you have supplied Flying Tigers with your mobile number and/ or your email address, Parcelforce will notify you by way of text message or email on anticipated delivery day/time.
For Royail Mail delivered parcels these can be tracked through the Royal Mail parcel tracking service. The tracking number will be emailed to you on the “Your order is completed” notification upon dispatch of your order.
If you had requested a delivery to your place of work or to a neighbour, and you would now like your Parcel delivered to your home/billing address please email us and we will make the change. If we do not receive this instruction we will continue to dispatch to your original delivery address.
For UK Mainland postal addresses, we use Parcel Force 24 hour delivery as standard.
PLEASE BE AWARE PARCEL FORCE 24 HOUR DELIVERY AND ROYAL MAIL 24 HOUR SERVICE DOES NOT MEAN IN WILL TAKE 24 HOURS FROM THE TIME OF ORDER UNTIL YOU RECEIVE YOUR MODELS. JUST LIKE YOU WE SLEEP AT NIGHT AND DO NOT WORK 24 HOURS A DAY. IT MEANS THAT PARCELFORCE WILL DELIVER 24 HOURS FROM RECEIPT OF GOODS TO THEM. SEE OUR TERMS AND CONDITIONS FOR MORE DETAILS. ABSOLUTELY NO REFUND OF POSTAGE WILL BE MADE OUTSIDE OF THE DELIVERY WINDOW.
Quite simply, our packing service is second to none and designed specifically with the collector in mind. Using high grade packing materials, your models will be packed to ensure that they arrive with you in the same condition that they left us – As collectors ourselves, we know what is expected!
UK Mainland Postage Rates
Using the Parcel Force 24 hour service, the vast majority of the parcels leaving Flying Tigers use this service and we have a fantastic rate. For just £7.00 we can send a parcel of any size, containing any number of models, which represents excellent value for money. This service is trackable and requires a signature on delivery. Delivery can be made to the billing address, or to a more convenient alternative, such as your place of work. Parcel Force do not deliver at weekends or Bank Holidays.
Highlands and Islands
Parcels sent to these destinations pay a delivery surcharge. For lighter parcels, we will always try to find the most cost effective postage option and use Royal Mail where we can – larger parcels will be subject to a surcharge, with a maximum flat rate price of £16.00. For more details, please contact us on 01604 499034, or e-mail email@example.com
BT Postcodes. Parcels sent to these destinations pay a delivery surcharge. For lighter parcels, we will always try to find the most cost effective postage option and use Royal Mail where we can – larger parcels will be subject to a surcharge, with a maximum flat rate price of £19.00. For more details, please contact us on 01604 499034, or e-mail firstname.lastname@example.org
Isle of Man and Isles of Scilly
Parcels sent to these destinations pay a delivery surcharge. For lighter parcels, we will always try to find the most cost effective postage option and use Royal Mail where we can – larger parcels will be subject to a surcharge, with a maximum flat rate price currently at £18.00. For more details, please contact us on 01604 499034, or e-mail email@example.com
Coronovirus International Shipment Updates
As you may know from the media recently, a number of countries are cancelling flights between Europe and themselves, and countries within the EU are shutting borders and some are or have gone on lockdown.
Unfortunately, this means that almost all international mail and parcels will be delayed wherever they go as many pass-through EU countries etc onto other destinations. Some freight also piggybacks onto commercial flights, like Royal Mail use BA to inject into the USA. These flights have recently been cancelled.
We will do our utmost to work with our carrier partners to ensure mail/parcels are stored safely in periods they are held and we will move the freight as quickly, safely and as smooth as possible.
Please note this may cause big breaks within the tracking where parcels haven’t been scanned and we expect we will see delays of up to 4/6 weeks to some destinations. This prediction is based on today’s activities.
Governments are making decisions on a daily basis so it is difficult to pinpoint exactly where or when delays will occur.
I would ask our customers to be mindful of this when contacting our customer services team.
We will try to keep you informed wherever possible.
Overseas Postage Rates
Flying Tigers post models to all destinations worldwide and we have collectors in every corner of the globe. Our website should give a reasonably accurate illustration of postage costs during the ordering process, once you have included your destination address. If you are unsure at any stage, or should you require further details, please contact us at firstname.lastname@example.org
Airmail parcels are now charged volumetrically, which has obviously had an impact on prices. Thankfully, our business volumes dictates that we can offer some attractive discounts on the standard rates to most destinations.
The catalogue software we use assumes that all models are in stock at the time of ordering and a cumulative shipping weight is applied for postage purposes. With regard to pre-ordered items, this will obviously be incorrect and we will simply charge the required level of postage for each parcel sent, unless a prior arrangement has been made. Please contact us on 01604 499034, or e-mail email@example.com for further details.
Overseas Flat Rate Postage Rates
We have some great Flat Rate postage prices, which mean that there is no limit to the number of models we can send, or the size of the parcel we send (within reason). This is a fantastic benefit for the collector and extremely cost effective.
Flat rate destinations are:
Channel Islands (Jersey & Guernsey): £13.00 Maximum Price
Republic of Ireland: £21.00 Maximum Price
Belgium, Luxembourg & Netherlands: £17.00 Maximum Price
France & Monaco: £19.00 Maximum Price
Germany: £17.50 Maximum Price
Austria: £30.00 Maximum Price
Denmark & Italy : £25.00 Maximum Price
Sweden: £37.00 Maximum Price
Switzerland: £29.00 Maximum Price
Spain& Portugal : £35.00 Maximum Price
Greece & Romania: £53.00 Maximum Price
Turkey & Bulgaria £40.00 Maximum Price
Norway £28.00 Maximum Price
Czech Republic, Finland, & Hungary: £29.00 Maximum Price
For all other postal destinations, or further information on the above, please do not hesitate in contacting us at firstname.lastname@example.org
Important Pre-ordering Notes
Flying Tigers will not take payment, or ask for a deposit when you place an order for a future model release(unless you pay using Paypal, which we have no control over). Please Note that our shopping software cannot differentiate between stock and future items, which may lead to inaccurate postage quotes and additional postage charges, should separate parcels be required.