Flying Tigers Ltd | Model Aviation Terms And Conditions

About Us We at Flying Tigers are extremely grateful that you choose to do business with us and we take this trust very seriously indeed. Our site is protected by the highest possible levels of on-line security, which will be constantly monitored for effectiveness.

Your satisfaction is our primary concern and although we review the way we do business regularly, to ensure we are maintaining our high standards, your views are important to us. Please feel free to contact us at any time.

Our Contact details:
Flying Tigers Ltd
Unit D9
Fieldhouse Business Park
Fieldhouse Road
Rochdale
Lancashire
OL12 0AA
UNITED KINGDOM
Telephone: 01706 522112
e-mail us at: info@flying-tigers.co.uk

Making A Purchase We try to make dealing with us as easy as possible. Please take a look through our store, and click on any items you wish to buy, placing them in your shopping cart. After you have finished your selection(s), simply click on "Order" and you will be asked for the details we need to be able to satisfy your order.

We accept credit card payments (also Switch and Maestro in the UK). If you are making a purchase from North America/Canada or other International destinations, please place your order in the usual manner and your credit card company will convert the transaction to US Dollars (or other appropriate currency).

We accept Visa and Mastercard (also Switch and Maestro in the UK).

Importantly, we do not request payment for any item until it is IN STOCK and ready to ship. Back ordered and Pre-Ordered items are treated in exactly the same way!. You may send us your nominated payment information at the time of ordering, by e-mail, telephone or fax.

You can be assured that we take internet security and data protection very seriously indeed and ensure extremely robust procedures are in place at all times.

Full details of our business practices are available on our website at www.flying-tigers.co.uk

Shipping And Handling Please refer to the POSTAGE AND DELIVERY section of our website for full details.

If you require further clarification, please do not hesitate in contacting us!

Delivery Schedule Please refer to the POSTAGE AND DELIVERY section of our website for full details.

If you require further clarification, please do not hesitate in contacting us!

Provided the models you require are in stock, we process your order right away. This being the case, we would normally hope despatch your order to you within two business days. If there is a problem with your order, we will try to contact you at the earliest possible opportunity. International orders are treated in exactly the same way, but are obviously subject to increased transit times.

Back Orders If your item is not in stock, we will back order for you. We will endeavour to contact you with the option to cancel your order if you would rather not wait.

Many of our collectors choose to pre-order items with us. We try to give as accurate an expected delivery date as possible and try to update this regularly. Our Newsletter is a fabulous vehicle for this, but should you have any particular queries, please feel free to contact us.

Tax Charges Orders made from within the UK and European Union are subject to V.A.T. The 20% VAT charge is INCLUDED on your order details.

Orders placed from outside these zones are V.A.T free and you should click the EXEMPT BUTTON to reduce this V.A.T charge to zero.

Credit Card Security Flying Tigers employs the highest levels of security on this site. We are determined that your dealings with us will be safe and professional!

All credit card numbers are encrypted in our software when the order is placed, by employing the highest levels of encryption available. This information is only decrypted after it reaches our computer. They are not held in clear text on any web site.

Guarantee Our collectors are extremely important to us and we aim to deliver the highest possible service standards.

Please view our main website for details of our business policies.

www.flying-tigers.co.uk

Reaching Us Here are our details:

FLYING TIGERS LIMITED
Unit D9
Fieldhouse Business Park
Fieldhouse Road
Rochdale
Lancashire
OL12 0AA
UNITED KINGDOM
Phone: 01706 522112
e-mail us at: info@flying-tigers.co.uk

Privacy Policy Flying Tigers Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

FULL DETAILS ARE CARRIED ON OUR MAIN WEBSITE.

www.flying-tigers.co.uk

Returns Policy We aim to ensure that you are happy with your purchase.

If you have any problems , please contact us , so that we can resolve the problem as quickly as possible.

You statutory rights will not be affected and FULL details are carried on our main website.

www.flying-tigers.co.uk

Remittance Terms We will not process an order without prior payment.

Again, full details are carried on our main website.